Wednesday, November 10, 2010

More roadkill on the information superhighway

A bunch of PCs here got a drop of Office 2007 last night.  This has been scheduled at least 6 months in advance and all users notified - twice yesterday alone.
There's been a socialisation and testing process going on all this time to ensure compatibility with other applications.  Every business unit was asked to nominate their application list, they were all tested in a lab, and there's a list of known issues and workarounds.  In short, it's been a fairly well managed process.
So I've been sitting here for the last hour and a half listening to some boofhead from Sentinar freak out over the phone to IT because one of their primary applications has died horribly during the upgrade.  All life on earth will apparently cease if this is not fixed in the next 5 minutes.  Good luck with that.  They haven't listed it as a system they use, it hasn't been tested, and its apparently incompatible, so there's no way back short of nuke-from-orbit.
If the whining wasn't so annoying it would be fairly good entertainment, but at the moment I am contemplating killing a few organic processes.

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