Thursday, November 25, 2010

The descent of customer service into the final black hole of hell

I’ve been taking a bit of a running survey at work regarding some of the names of the "customer service" we inflict upon our customers.  Most of you would know that our front of house customer contact function has now been all but completely outsourced to the Philipines (with the exception of a few niche groups), although I notice they're not quite game to do it for business services just yet.  I consider that alone to be rather a telling comment regarding the quality of the results obtained.

A bit of a hint for management: if your customers are having having this sort of fantasy, something is really, badly wrong.

Here's a sample of some of the best I have found so far:

Aldrin Magaling
Nomer Albo
Pratik Patel
Genesis Tumbis
Mayur Mohan
Rodellio Saberon
Jenish Abraham
Girish Puthramaddi
Airene Resurreccion
Exaltacion Ligaya T Lagrimas   (what the fuck??)
Deepak Ramteke
Angelie Marvy Gonzales
Ernesto Gungon III
Herman Bahilango
Ma Asuncion Aristosa
Lady-Ann Lorzano
Rona May Boltron
Jessamin Anico
Ag Gallucci
Ana Flor Esquibel

Now, granted that names don't mean everything, but how well do you think someone who comes from a society where a name like Exaltacion or Ag  is even capable of being pronounced, let alone being regarded as normal, is able to communicate with a native English speaking customer base?  You think poor?  I think bloody tragic.

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