It would seem to be a matter of very common sense to me that it is not possible to have 9-hours shifts in a 24/7 environment with only a 30 minute overlap, but do you want to try explaining it to her? It was only when I cracked it and asked her - in front of the team - if the world she lived in had 25.5 hours in a day that she shut up.
This was not the only idiocy of the day. Other gems included not wanting to travel to work late at night or early in the morning, which literally got down to me drawing time as a linear function on a whiteboard and inviting the people involved to illustrate visually how this was possible in a 24-hour environment. I suspect some of them are still there attempting to illustrate the 4th dimension, apparently if you use every colour of whiteboard marker going it makes a difference.
In the meantime, I've brokered a deal with mismanagement that's not perfect but a good deal better than the original, and the unwashed can have it as a fait accompli.
In unrelated news, should anyone require a new helmet, I can recommend the following designs.
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