Monday, October 25, 2010

So I got a new credit card

… and I need to “activate” it.

Call number and get the usual IVR. Please input the 16-digit card number. Right, done. Now input DOB. Done. Now enter the credit limit on the account. *frantic dive for filing cabinet* Right, done.

Transferring you to our card activation facility...

Please input the 16-digit card number. WTF, didn't I already do this? Now input DOB. Grr, done. Here's a 16 digit receipt number.

Transferring you to our *secure* card activation facility... !?!?!?

Please input the 16-digit card number.


Now input DOB.  *plotting perfect murders at this stage*

Now input the 16 digit receipt number from earlier.

Congratulations, would you like to change the PIN on your card?  Hmm, probably not a bad idea, as I only use the thing for Harvey Norman interest free, precisely zero idea what the actual PIN is.

Transferring you to our PIN change facility...

Please input the 16-digit card number...

Total time for call: 5mins 47 secs.  Total keystrokes, not including dialling: 116.  To ACTIVATE A FUCKING REPLACEMENT CREDIT CARD.

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