Hey, I've got a better idea! How about I hang up on you and close your fucking ticket because you refused to troubleshoot with the nice techie? I bet I can close 'em a LOT faster than you can get them opened - at 30 minutes in queue each time - AND I can deescalate tickets that I deem to be crapworthy.
You get a supervisor when ** I ** say you need one, not when you want one just because you think it will get you faster service.
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