… and I need to “activate” it.
Call number and get the usual IVR. Please input the 16-digit card number. Right, done. Now input DOB. Done. Now enter the credit limit on the account. *frantic dive for filing cabinet* Right, done.
Transferring you to our card activation facility...
Please input the 16-digit card number. WTF, didn't I already do this? Now input DOB. Grr, done. Here's a 16 digit receipt number.
Transferring you to our *secure* card activation facility... !?!?!?
Please input the 16-digit card number.
Now input DOB. *plotting perfect murders at this stage*
Now input the 16 digit receipt number from earlier.
Congratulations, would you like to change the PIN on your card? Hmm, probably not a bad idea, as I only use the thing for Harvey Norman interest free, precisely zero idea what the actual PIN is.
Transferring you to our PIN change facility...
Please input the 16-digit card number...
Total time for call: 5mins 47 secs. Total keystrokes, not including dialling: 116. To ACTIVATE A FUCKING REPLACEMENT CREDIT CARD.
Monday, October 25, 2010
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